Legal
Cancellation & Refund Policy
Last updated: July 2026
An honest note first: no cottages are bookable yet, and no products are currently in stock. This policy describes how cancellations and refunds will work once real bookings and orders are live, so it's in place before that day comes.
Cottage stays
- Booking requests are not charged automatically, any payment (such as a deposit) will be discussed and confirmed with you directly before it's taken.
- Cancellations made more than 7 days before check-in: full refund of any amount paid.
- Cancellations made within 7 days of check-in: 50% refund of any amount paid.
- No-shows: no refund.
- If we need to cancel your stay for reasons on our end (for example, a cottage isn't ready as expected), you'll receive a full refund regardless of timing.
Apple products
- Orders can be cancelled for a full refund any time before they've shipped.
- Once shipped, if an item arrives damaged or incorrect, contact us within 48 hours of delivery with a photo, and we'll send a replacement or a full refund, your choice.
- Since these are small-batch, perishable, or food items, we're not able to accept returns of opened products for reasons other than damage or error on our part.
How refunds are processed
Refunds are issued to the original payment method via Razorpay, typically within 5-7 business days of approval.
Questions
For anything about a specific booking or order, reach us at ssebvan@gmail.comor via WhatsApp, and we'll sort it out directly.
This is a plain-language policy written for a small, early-stage business, not a substitute for professional legal advice. If you have specific legal concerns, please consult a qualified lawyer.